Risk-Free: 100 Day Guarantee & Returns

Risk Free - 100 Day Guarantee!

Love your fragrance or return it! No Questions Asked.

We are so confident in our fragrances that you can try your fragrance at home for 100 days! if you don't love it, simply return it for a full refund.

100% Risk-Free shopping with us.

The terms for any returns under our Risk-Free - 100 Day Guarantee:

• This guarantee only applies to 50ml bottles (sample and travel bottles not included)
• You must submit a return request to us by emailing us at help@cultfragrances.com.au first - any returns that have not have a request sent will not be accepted.
• We do not offer refunds and returns for change of mind on our samples bottles or sample packs or sets. Any bundle or individual samples cannot be returned. Faulty products are different.
• We do not refund any original shipping costs (for orders that did not meet our free shipping) or payment processing fees
• You will be liable for the return shipping cost to us.
  
• The return must be lodged via email and your return tracking number emailed to us within 100 days of the delivery date of your order. The delivery date will be determined by the date stated from the original carrier or postal service.
• Only 1 return under this guarantee can be created per order. If you are returning more than 1 product you will need to do so as one return.

Please note: We do recommend you order our Discovery Sets if you are wanting to test out a few fragrances. This is the easiest and hassle free way to do this.

To initiate a return under our Risk-Free: 100 Day Guarantee:

Returned products must be returnes with their original packaging and packed safely.

Step 1. Email us at help@cultfragrances.com.au with your order number and your reason for return + a list of the items you will be returning

Step 2. Post your items back to us in their original packaging to:
Cult Fragrances
Warehouse 6, 8 Mussel Court.
Huskisson NSW 2540

The customer is liable for the return postage fee.

Step 3. Once we receive the items and have inspected them we will issue you a refund within 72hours (Mon - Fri). This refund will return to the original payment method from which you paid for your order. This refund will not include the original shipping fee (if there was one).

Please carefully pack the item into a box and include sufficient padding around the item and any packaging.

Please do not squash the product packaging or product into a box or bag that is too small and will damage the item.

If the item has been poorly packed and arrives with damaged. A refund may not be issued.


Faulty Products

In the unusual case that there is a manufacturing issue or fault with your product. Please email us at help@cultfragrances.com.au with photos and a description of the issue. We will advise you on the next steps. We will endeavour to replace the item at no cost to you. If this is not possible for some reason (limited edition products or re-stocking issues) a full refund will be given. If we require you to post us back the defective product - we will email you a return shipping label. The shipping will be at no cost to you.